HM11 – Tiếng Anh chuyên ngành du lịch 2
1) – Excuse me, where is the national park? – It’s ____ you. Just turn around and you will see it.
a. Below
b. Above
c. In front of
2) – How far is the police station from here? – ____.
a. It’s near
b. Just 5 minutes walk from here (Đ)
c. Keep going
d. Not very far
3) – How can I get to the city centre? – ____.
a. I don’t know
b. It’s on your map
c. Take the bus no. 25 then keep walking for 300 m. It’s on your right (Đ)
d. Take the bus then take a walk on the right.
4) As a (an) ____ of apology for our mistake, we would like to give you a 20% discount voucher for your next flight.
a. Posture
b. Activity
c. Gesture (Đ)
d. Action
5) All visitors ____ follow rules and regulations of the building or else they will be punished.
a. Have
b. Must (Đ)
c. Need
d. Should
6) Before selling a destination, we need to carefully _______ the target market for that destination.
a. research (Đ)
b. advertise
c. promote
d. find
7) Can you ____ your jacket and put it in a ____ for scanning?
a. Remove/tray (Đ)
b. Put out/tray
c. Get off/box
d. Take off/box
8) Customers ____ smoke in the cinema or else you will be punished.
a. Can’t (Đ)
b. Needn’t
c. Shouldn’t
d. Don’t have to
9) Excuse me sir, ____ that bag is too big to take on board.
a. Let me say
b. Sorry
c. I’m afraid (Đ)
d. I have to say
10) Facebook can be an easy and free ______ tool.
a. advertisement
b. advertising (Đ)
c. advertise
d. advert
11) Go pass the first crossroad then go ____ on until you see the bank on the right.
a. Ahead
b. Right
c. Straight (Đ)
d. Left
12) I ____ (not come) back to this hotel unless the services ____ (improve).
a. will not come/ improve (Đ)
b. am not coming/ improve
c. will not come/ not improve
d. don’t come/ improve
13) If customers ____ (not) happy, they ____ (make) negative feedback about your hotels.
a. will not/ are make
b. will not/ will make
c. are not/ are making
d. are not/ will make (Đ)
14) Inviting your business partners for lunch is one way to show your _____.
a. hospitality (Đ)
b. hostile
c. hospital
d. hospitable
15) In marketing mix, “____ “ refers to the channel of distribution, which is getting tourism services to customers.
a. place (Đ)
b. product
c. price
d. promotion
16) It is important to define your ___ customers to develop a suitable marketing mix.
a. VIP
b. targeted (Đ)
c. destination
d. main
17) I sincerely ____ for our mistake today.
a. Apologise (Đ)
b. Regret
c. Sorry
d. Apology
18) If you want to go to the bus station, you should go across the street, keep walking about 200m, it’s ____.
a. Left
b. Turn left
c. On your left (Đ)
d. Go left
19) Marketeers often divide their customers into different groups based on their age, gender, lifestyle and _____.
a. money
b. economic status (Đ)
c. economy
d. status
20) Passengers _____ use their mobile phones during the flight.
a. Must
b. Shouldn’t
c. Aren’t allowed to (Đ)
d. Can
21) Passengers ____ open the emergency doors without the permission from flight attendants.
a. Are allowed to
b. Needn’t
c. Have to
d. Mustn’t (Đ)
22) Special English for aviation is also call ICAO ____.
a. Test
b. Phraseology (Đ)
c. Standard
d. Level
23) The new tourism trends include _____ travel, which is safe for the natural and cultural environment.
a. sustainable (Đ)
b. safe
c. lifestyle
d. eco-friendly
24) The place where your bags are checked for illegal goods when you go into a country.
a. Customs (Đ)
b. Passport control
c. Police
d. Baggage claim
25) The taxi ____ is only 10 dollars to the airport.
a. Fee
b. Toll
c. Fare (Đ)
d. Money
26) Which of the following is NOT an element of the marketing mix?
a. Place
b. promotion
c. price
d. produce (Đ)
27) We ____ put all rubish into these bins to keep this place clean.
a. Should (Đ)
b. Can
c. Are allowed to
d. Have
28) We can offer you ____ for your expenses on essential clothes before yoru luggage arrived.
a. Make-up
b. Exchange
c. Charge
d. Compensation (Đ)
29) You ____ inflate your life jacket inside the aircraft.
a. Shouldn’t
b. Must
c. Mustn’t (Đ)
d. Should
30) You ____ follow all these instructions although it is not compulsory.
a. Can
b. Must
c. Should (Đ)
d. Need
31) You ____ fasten your seatbelt when seated.
a. Can
b. Need
c. Have to (Đ)
d. Will
32) You ____ leave the tour early if you want.
a. Have to
b. Can (Đ)
c. Need
d. Must
33) You should get your suitcases back at the ____ area.
a. Check-in desks
b. Baggage claim (Đ)
c. Baggage check
d. Luggage trolley
34) ____ he ____ (air) the pillows yet?
a. Has/aired (Đ)
b. Will/air
c. Does/air
d. Did/air
35) ____ we ____ off our shoes to enter the pagoda?
a. Need/ take
b. Should/to take
c. Do/have to take (Đ)
d. Will/take
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